Enriquez MSP is seeking a highly motivated and independent Technical Intern (Level II) to serve as a reliable, on-site presence for our clients. This role is crucial for executing critical hands-on tasks and resolving time-sensitive issues when our lead engineers are unavailable. This position is a unique opportunity to gain practical experience in a dynamic Managed Service Provider environment, working directly with high-profile business owners and their technology infrastructure.
Key Responsibilities
- On-Site Troubleshooting: Perform hands-on technical troubleshooting for workstations and peripherals to address immediate issues and maintain system stability.
- Workstation Setup & Deployment: Assist with the setup of new workstations and peripherals, including multi-monitor configurations, hardware upgrades (e.g., HDD to SSD swaps), and deployment of specialized software.
- Printer & Peripheral Maintenance: Diagnose and resolve common printer and scanner issues, including configuration, driver updates, and unit replacement.
- Physical Maintenance & Execution: Execute maintenance plans, including physical cabling audits, power source checks, and other hands-on tasks as directed by the primary engineers.
- System Maintenance Support: Provide assistance in the execution of system maintenance, such as driver overhauls, firmware updates, and preparation for OS upgrades (e.g., Windows 11 rollout).
Required Qualifications & Logistics
- Transportation: Must possess reliable personal transportation (a car) and be prepared to travel to various client sites across the service area.
- Compensation: Pay is strictly hourly and applies only to the time spent on-site at a client location performing work. Time spent driving to or from a client site is not billable work time.
- Reimbursement: Gas mileage incurred for travel between client sites will be reimbursed.
- Availability: We offer a flexible schedule designed to work around university course loads. Candidates should have consistent blocks of availability during standard business hours (Monday – Friday, 9:00 AM – 5:00 PM) to align with client needs.
Paid Time Off: In accordance with the Chicago Paid Leave and Paid Sick and Safe Leave Ordinance:
- Accrual: You will accrue 1 hour of Paid Leave and 1 hour of Paid Sick Leave for every 35 hours worked.
- Usage: Paid Sick Leave may be used starting on the 30th day of employment. Paid Leave (for any reason) may be used starting on the 90th day of employment.
- Increments: Paid Leave must be used in minimum 4-hour increments; Sick Leave in 2-hour increments.
- Separation: As a small employer, unused leave balances are not paid out upon completion of the internship.
About Enriquez MSP (EMSP)
Enriquez MSP is a Managed Service Provider specializing in proactive, comprehensive IT management. Founded by Francisco Enriquez III and Emmanuel Enriquez, we partner directly with business owners in specialized professional environments, where technical stability and operational continuity are non-negotiable.
Our organization is built on a philosophy of efficiency, excellence, and technical rigor. We implement robust, enterprise-grade solutions, and our commitment is to a high-performance standard: we refuse to cut corners and never settle for “okay.”