Explore what it’s like to work in the tourism industry
City of Moreton Bay will not have access to any personal data of students that enrol into any Forage program. Please note, even if you opt into sharing your personal data with Moreton Bay Council on the Forage platform, Moreton Bay Council will not have access to this personal data.
This City of Moreton Bay Careers in Tourism: Customer Support Program will show you what it’s like to work as an Information and Booking Officer in the tourism industry. From responding to customer enquiries to handling customer complaints, this program will equip you with the skills you need to succeed in any customer-facing role.
If you’re interested in learning about careers in the tourism industry or building your customer support skills, then this program is for you! Work your way through the program at your own pace, and compare your work to the model answers provided to enhance your learning.
This program is self-paced. It takes approximately 1-2 hours to complete.
Skills Learned:
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Responding to Visitor Phone Enquiries
Provide customer service over the phone to help a visitor book a weekend of fun for their family- Customer Service
- Sales
- Product Research
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Understanding Complaint Handling Procedures
Demonstrate your understanding of how to handle emotional customers and manage complaints- Complaint Handling
- Customer Service
- Following Instructions
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Finish Line
